Employee Experience EXplained #8: Why do we need Empathy Maps

In Employee Experience terms, there’s a huge difference between a moment that matters and a rescue moment—although they’re often confused.

In the fourth in the series, Nicholas Wardle explains who you need in your core EX team and why.

In the seventh in the series, Nicholas Wardle discusses how you create these and who should be involved.

Here’s links to recent reports we’ve come across that we’ve found interesting and some of our key takeaways from them.

In this series, Nicholas Wardle shares some of the successful no-cost or low-cost initiatives we've supported organisations with across their Employee Lifecycle. In this video, he discusses the gap between when an employee agrees to join an organisation and the first day.