Employee Experience EXplained #8: Why do we need Empathy Maps

How much is your lost EX Opportunity cost?

Here’s links to recent reports we’ve come across that we’ve found interesting and some of our key takeaways from them.

As business guru Peter Drucker says: ‘what doesn’t get measured, doesn’t get done’.

Though the two terms share some similarities, they are not the same. Engagement is an outcome of Employee Experience. We do recognise, though, that for the last decade or so, engagement has sometimes been used as an umbrella term for the experience an employee has at an organisation.

In the first in the series, Nicholas Wardle defines EX.