Employee Experience EXplained #8: Why do we need Empathy Maps

In the fifth in the series, Nicholas Wardle talks you through the stages required and the process of creation.

In this series, Nicholas Wardle shares some of the successful no-cost or low-cost initiatives we've supported organisations with across their Employee Lifecycle. In this video, he discusses the gap between when an employee agrees to join an organisation and the first day.

The synergy between organisational culture and leadership has emerged as a crucial determinant of an organisation's success.

Culture is measurable, finally

In Employee Experience terms, there’s a huge difference between a moment that matters and a rescue moment—although they’re often confused.