Employee Experience EXplained #8: Why do we need Empathy Maps

In Employee Experience terms, there’s a huge difference between a moment that matters and a rescue moment—although they’re often confused.

Upskilling you to support EX at your organisation

Though the two terms share some similarities, they are not the same. Engagement is an outcome of Employee Experience. We do recognise, though, that for the last decade or so, engagement has sometimes been used as an umbrella term for the experience an employee has at an organisation.

Here’s links to recent reports we’ve come across that we’ve found interesting and some of our key takeaways from them.