Employee Experience EXplained #10: How should we measure EX?

Welcome to the latest edition of EXclusive News, produced by Brand Experiences.

Working with the Institute of Internal Communication (IoIC) we ran the 2020 Employee Experience Opportunity (EXO) survey.

The journey of cultural change in an organisation is ongoing, dynamic, and essential for sustained success.

Here’s links to recent reports we’ve come across that we’ve found interesting and some of our key takeaways from them.

It's reckoned that angry customers are two-to-three times more likely to leave a review than a happy customer. It's likely to be the same for your employees.