The Employee Experience Opportunity (EXO)

 

 

 

We believe that EX should have parity with CX

We are on a mission to give employee experience parity with customer experience.

As far back as 2017, Forbes named creating a compelling Employee Experience (EX) as the No 1 HR trend. And yet, as we head into 2021, the reality is that most organisations are still doing little more than pay lip service to their claims about employees being their most important asset.

The pandemic has forced organisations to work in different ways. Employees have risen to the challenge by showing how adaptable they can be to new ways of working, and most do not want to simply return to the old ways of presenteeism and lack of trust. How organisations balance the needs of employees with the pressures to increase productivity will be a critical success factor as we look to rebuild our economy.

According to 2018 Gallup figures, only 15% of employees worldwide feel engaged in their work, leading to the global costs of unproductivity at a staggering $7 trillion. Something must change... and you can be a part of that change.

 

 

 

 

 

 

The EXO Roadmap
The EXO survey | Analyse and publish results | Refine ROI model for EX | Release EXO toolkit

In November 2019 we launched the EXO in conjunction with the Institute of Internal Communication (IoIC) and published our EXO Roadmap. Little did we know what was about to hit and change the world of work forever! We undertook a significant piece of research which spanned the period of the pandemic and garnered over 2,000 responses. The EXO Roadmap also included an ROI Calculator, EX Toolkit and book 'Monetising the Employee Experience' which were all published in 2020, culminating with the release of the mojo platform in 2021.

 

 

 

EXO survey 2020 results

Download the full results and insights from
the Employee Experience Opportunity Survey 2020
EXO survey 2020 results
Ultimately, businesses are mostly focused on competitive advantage, growth, and profitability — but these can’t be measured via the ‘fluffy stuff’, such as clicks, views, and engagement rates. The golden goose is to correlate EX activities to the bottom line. So, we have created the EXOpportunity Calculator™ so that you can share with your own senior leaders the impact of a motivated, productive workforce.

THE EMPLOYEE EXPERIENCE OPPORTUNITY
& ROI CALCULATOR

Ultimately, businesses are mostly focused on competitive advantage, growth, and profitability — but these can’t be measured via the ‘fluffy stuff’, such as clicks, views, and engagement rates. The golden goose is to correlate EX activities to the bottom line. So, we have created the EXOpportunity Calculator™ so that you can share with your own senior leaders the impact of a motivated, productive workforce.

EXO toolkit

This consists of: - The Brand Experiences Wheel - Employee Lifecycle Template - Journey Mapping Template - Employee Archetype Template - Empathy Map Template - Stop, Start, Continue, Change Template. You can download it for free today!
EXO toolkit
Monetising the Employee Experience is a must read book for anybody with a role to play in employee welfare and experience. It builds on the research from the Employee Experience Opportunity Survey 2020 and provides practical solutions that demonstrate the ROI for increased investment in looking after employees, and the positive benefits this will have, not just on employee motivation and well-being but, crucially, on productivity and performance.

Get the book...

Monetising the Employee Experience is a must read book for anybody with a role to play in employee welfare and experience. It builds on the research from the Employee Experience Opportunity Survey 2020 and provides practical solutions that demonstrate the ROI for increased investment in looking after employees, and the positive benefits this will have, not just on employee motivation and well-being but, crucially, on productivity and performance.
The Book
Mojo delivers a number of unique benefits for any organisation that cares about its employees.
These include:
<ul>
<li>Improved employee motivation, wellbeing and resilience</li>
<li>Sustainable productivity growth</li>
<li>Talent attraction & retention</li>
<li>Better customer service</li>
<li>The Human Energy Transition<br>
(from Extrinsic to Intrinsic motivation)</li>
</ul>

Mojo is our online employee motivation platform that drives productivity, wellbeing and resilience

Mojo delivers a number of unique benefits for any organisation that cares about its employees. These include:
  • Improved employee motivation, wellbeing and resilience
  • Sustainable productivity growth
  • Talent attraction & retention
  • Better customer service
  • The Human Energy Transition
    (from Extrinsic to Intrinsic motivation)

Do you have a similar project or requirement?