The Employee Experience Opportunity
We are on a mission to give employee experience parity with customer experience.
As far back as 2017, Forbes named creating a compelling Employee Experience (EX) as the No 1 HR trend. And yet, as we head into 2021, the reality is that most organisations are still doing little more than pay lip service to their claims about employees being their most important asset.
The pandemic has forced organisations to work in different ways. Employees have risen to the challenge by showing how adaptable they can be to new ways of working, and most do not want to simply return to the old ways of presenteeism and lack of trust. How organisations balance the needs of employees with the pressures to increase productivity will be a critical success factor as we look to rebuild our economy.
According to 2018 Gallup figures, only 15% of employees worldwide feel engaged in their work, leading to the global costs of unproductivity at a staggering $7 trillion. Something must change... and you can be a part of that change.
The EXO Roadmap
EXO Survey 2020 Results out now!
Click here to download the full results and insights from the Employee Experience Opportunity Survey 2020
A new book—available now on Amazon
Monetising the Employee Experience is a must read book for anybody with a role to play in employee welfare and experience. It builds on the research from the Employee Experience Opportunity Survey 2020 and provides practical solutions that demonstrate the ROI for increased investment in looking after employees, and the positive benefits this will have, not just on employee motivation and well-being but, crucially, on productivity and performance.