Employee Experience EXplained #7: What is Employee Journey Mapping?

In Employee Experience terms, there’s a huge difference between a moment that matters and a rescue moment—although they’re often confused.

In the second in the series, Nicholas Wardle discusses that EX should be the umbrella term for all employee-related activity.

Here’s links to recent reports we’ve come across that we’ve found interesting and some of our key takeaways from them.

Though the two terms share some similarities, they are not the same. Engagement is an outcome of Employee Experience. We do recognise, though, that for the last decade or so, engagement has sometimes been used as an umbrella term for the experience an employee has at an organisation.

Helping you to understand how your employees are feeling about working life at your organisation