Employee Experience EXplained #10: How should we measure EX?

In the sixth in the series, Nicholas Wardle explains the process behind how you define these.

AKA inbound marketing

Here’s links to recent reports we’ve come across that we’ve found interesting and some of our key takeaways from them.

How much is your lost EX Opportunity cost?

It's reckoned that angry customers are two-to-three times more likely to leave a review than a happy customer. It's likely to be the same for your employees.