We believe that customer experience
and employee experience are two sides
of the same coin.

Monetising the Employee Experience is a must read book for anybody with a role to play in employee welfare and experience. It builds on the research from the Employee Experience Opportunity Survey 2020 and provides practical solutions that demonstrate the ROI for increased investment in looking after employees, and the positive benefits this will have, not just on employee motivation and well-being but, crucially, on productivity and performance.