The Employee Experience Masterclass
27/10/2026
£299.00 per place
Book a place
This Masterclass is for you if you're looking for inspiration and advice on how to build the business case for EX and on how to create great experiences for your employees. Every single employee experience impacts upon the customer experience... so it's vital to get it right!
It covers:
- Practical advice and tools that will enable you to achieve buy-in from your leadership team and ways to quantify the ROI of EX
- How to find your competitive edge by focussing on what employees really want
- Ways in which to step into the shoes of your employees and understand how they're feeling at key moments on the Employee Lifecycle
- Gaining an understanding of the kinds of people you want in certain job roles – which will help you to recruit the right people
- Creating those all-important Moments that Matter to surprise and delight your employees - which should boost retention efforts
- Uncovering areas for improvement
- How it directly impacts your customer experience
- And more...
Attendees will gain hands-on experience in using:
- The EXO ROI Calculator
- Employee Lifecycle Template
- Journey Mapping Template
- Employee Archetype Template
- Empathy Map Template
- Stop, Start, Continue, Change Template
- ... and attendees will be able to take a mojo map for themselves to understand their motivations
The event will be held near Clapham Junction from 09.30-15.00 and full details will be shared with attendees closer to the date.
Emily Dodsworth
Employee Experience Manager
The workshop creates a great opportunity to engage and connect with other EX professionals and share ideas. It provides you with key skills to identify areas to improve the employee experience in your own workplace. It’s a highly interactive session with a variety of exercises to get you thinking!